There is usually good street parking available on William st just behind us, or on Robert st just across from us. For crews with lots of gear to unload you can access through the pet hospital parking lot off of William and park near the railroad tracks on the gravel temporarily to offload. Please then find street parking, however *On Weekends, holidays, and evenings after 6:00pm* you can remain parked here for the duration of your rental. **Please never park in the Pineapple Express parking lot at any time, they will tow!**

Once we have confirmed that your date is available you'll receive a text and/or email confirming so. We will then send over an invoice within the next 24hrs, typically later that evening, but "life is life" sometimes. If we get tied up and become unable to send it off immediately please don't panic, your booking is safe until we do so. Once the invoice is received we require a deposit to hold the date, and if one is not recieved within 72hrs of invoicing the rental may be subject to cancellation.  

Yes, both studios have Telus fibre optic 3G wi-fi with a dedicated guest network.

If a photo/video shoot rental needs to be cancelled/rescheduled BEFORE 72hrs lead time to the rental date the deposit will be banked and can be applied to a future rental within 6 months. Cancellations within 72hrs of rental time will not be issued a refund or a credit, deposit will be forfeited.
**All deposits made for functions, workshops, weddings and studio takeovers are also non refundable, and dates can not be changed once booked.

In most cases the room will be remotely unlocked 10 minutes prior to your scheduled start time. Head on up and let yourself in! For rentals that require multiple ins-and-outs throughout the day, or for multiple day rentals, we can assign a temporary access code so you can lock up / come and go as you please.

Trick Question! Cinderbloc's window bank faces South/South-West, so depending on the time of year, whatever the peak daylight hours are for that day will typically translate to peak hours in the studio space as well, with the shoulder hours being better for more ambient lighting. The loft has a similar window bank in the living room, but faces South/South-East, with lots of other windows throughout for nice ambient lighting as well.

You sure don’t! We have a wall-mounted ipad just inside our entrance with a Spotify premium account that streams through our house stereo (on the Cinderbloc side). The loft has a Samsung soundbar and subwoofer, but you'll need to connect your own phone/device via bluetooth. We also now have our own PA set-up with microphones avaialable for rent, perfect for karaoke, smaller live music performances, as well as speeches and presentations. 

If alcohol is being served or sold during any rental or event we require the renter to obtain a special occasion liquor license. We are happy to offer some guidance for this, but the responsibility falls on the client to obtain the license, and provide a digital copy to us before event day. Allow a minimum of 1 week from date of submission to date of planned rental/event for these.

Our minimum rental period for photo/video shoots is 2 hours for midweek, 4 hours for weekends and holidays. For events and functions the minimum is 4 hours, and for workshops it is 5 hours. 

We do not offer 30 minute increments.

We much prefer interac e-transfers, but also accept pay-pal, cash, and credit cards. Please note that any booking over $1K will be subject to a 3% surcharge for any credit card payments.

You bet! We have Cinderbloc, our "classic" studio space that just had its 13th birthday, as well as Cinderloft just across the hall, our new lifestyle and boudoir studio!

On the Cinderbloc side there is no smoking allowed, please head down to street level at least 10 meters from any doorways. Cinderloft permits smoking on the patio only, but please be sure to use the ashtrays provided. 

Nope! All rentals are private, you'll have the whole space to yourself. Unless you've rented out both studios there might be another creative working across the hall, but each studio has it's own private lockable entrance.

As long as you can do so without damaging it, and you put it back where it lives before you exit the space then for sure! 

If you've rented Cinderloft then yes you may! It is stocked with all basic kitchen needs, please be sure to put any dirtied dishes into the dishwasher when finished. We have a Nespresso machine in each studio as well that you are welcome to use, it takes the VERTUO style pods, we usually have *some* pods available, but this is not a guarantee, and if you have a larger team/production we recommend planning to pick some up.

It mostly comes down to the added level of ware and tear on the studios that higher volume rentals bring, plus the added supplies used, added liability, and the extra cleaning required afterwards. *Most* photo shoots are pretty low tread with a small team. We like to keep these rates as low as possible for creatives, to incentivize them to use the room for its intended purpose, and also make it approachable to rent for non-income earning creative shoots and things of that nature.

Oh, we will know. We will make one attempt to contact the host to rectify the situation, and then we would be forced to cut power to the building and ask you to leave. Your rental fee would be forfeit :) 

Each studio is equipped with it's own heat pump that keeps the space(s) comfortable under any weather conditions.

For standard photo/video shoots no, but we do ask that the room be left the same as it was when you arrived please, as well as any furniture or decor that's been moved is returned to its home.

For functions, workshops and events we do take a cleaning/damage deposit, $200 on the Cinderbloc side, $300 on the Loft side, and $500 for both sides. We refund 75% of this following the booking, assuming the cleaning needed is reasonable and the condition of the room(s) is satisfactory. The remaining 25% pays the cleaners, and any excessive cleaning or repairs necessary will be deducted from this balacnce.

We love to support local artists, if you're thinking of doing an exhibit or showing please reach out, we are happy to promote these kinds of rentals by offering discounted rates. We also love working with charities that speak to us, and are often happy to accommodate. Let's chat.

Cinderbloc is up one flight of stairs with no service elevator, however the stairwell does have a hand railing and is fairly wide.